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Microsoft Office 365 OneDrive gets video/audio transcription and more AI enhancement features. While OneDrive exists as both personal cloud storage tool and a repository for businesses, Microsoft had hitherto reserved the best features for subscribers of Office 365 (part of Microsoft 365 package), which is specifically targeted at Enterprises. Apr 15, 2021 Voice Mail Preview is a feature that's available to users who receive their voice mail messages from Unified Messaging (UM). Voice Mail Preview enhances the existing UM voice mail functionality by providing a text version of audio recordings. The voice mail text is displayed in email messages within Microsoft Outlook Web App, Outlook 2010 and later versions, and in other supported email.
Voice Mail Preview is a feature that's available to users who receive their voice mail messages from Unified Messaging (UM). Voice Mail Preview enhances the existing UM voice mail functionality by providing a text version of audio recordings. The voice mail text is displayed in email messages within Microsoft Outlook 2010 or later, Outlook on the web, and in other supported email programs.
Do users need to use a specific email program?
No. Voice Mail Preview is included in the message body text of any email program, including mobile programs. Although users can use other email programs to receive voice messages, Outlook and Outlook on the web provide a better experience. For example, in Outlook 2010 and later versions, when a specific word is clicked in the Voice Mail Preview text, the audio playback of the voice message will start to play at that word. This is useful for listening to a specific part of a voice message.
Can users search for specific voice mail messages?
Yes. Words and phrases in the Voice Mail Preview text are automatically indexed, so voice messages will appear in search results. In Outlook 2010 and later versions or in Outlook on the web, users can also use the Audio Notes box to add text about a voice message. These notes are also included in searches, to make it easier to locate a message.
Why is this feature called 'Voice Mail Preview'?
It's important to set users' expectations correctly. Voice Mail Preview doesn't necessarily produce text that's the same as what callers say in their voice messages. In fact, it's usually inaccurate in some way. To call it transcription would suggest a more perfect result than can generally be achieved. Preview suggests that the reader should be able to understand the gist of the voice content, which is closer to the real capability of the feature.
What makes the Voice Mail Preview text more or less accurate?
The accuracy of the Voice Mail Preview text depends by many factors and sometimes those factors can't be controlled. However, Voice Mail Preview text is likely to be more accurate when:
The caller leaves a simple voice message that doesn't include slang terms, technical jargon, or unusual words or phrases.
The caller uses a language that's easily recognized and translated by the voice mail system. Generally, voice messages left by callers who don't speak too quickly or too softly and who don't have strong accents will produce more accurate sentences and phrases.
The voice message is free of background noise, echo, and the audio doesn't drop out.
Which languages can be used with Voice Mail Preview?
Voice Mail Preview text is available in the following languages:
English (US) (en-US)
English (Canada) (en-CA)
French (France) (fr-FR)
Italian (it-IT)
Polish (pl-PL)
Portuguese (Portugal) (pt-PT)
Spanish (Spain) (es-ES)
If you have an on-premises or hybrid deployment of UM, you can download the UM language packs from the Microsoft Download Center.
If you have an on-premises or hybrid deployment, after you install a UM language pack, the dial plans and auto attendants can be configured to use the language you've chosen. For online customers, you don't have to install any UM language packs. Many companies have only one UM dial plan. UM will try to create a voice mail preview in the default dial plan language, but will only be successful if the default language supports Voice Mail Preview. A UM dial plan can only be configured to create voice mail previews in one language at a time.
To configure UM to provide voice mail previews in a language other than en-US, follow these steps:
Verify that Voice Mail Preview is supported in the language you want to use.
If you have an on-premises or hybrid deployment, download and install the appropriate UM language pack. Downloading and installing the language pack doesn't configure the dial plan default language.
Configure the dial plan with the language that will be used for Voice Mail Preview. For more information, see Set the default language on a dial plan.
How Voice Mail Preview displays text in the supported languages depends on the type of voice message that's sent. Dinosaur bookends. There are two types:
Voice messages that are recorded when a user doesn't answer their phone
For these messages, the language used for Voice Mail Preview is determined by the caller's spoken language and whether the language is supported. For example, if a caller leaves a voice message in Italian, the Voice Mail Preview text will appear in Italian if Italian has been configured on the dial plan. However, if a caller leaves a message in Japanese, no Voice Mail Preview text will be included with the message because Japanese isn't available.
Voice messages that are sent to by an Outlook Voice Access user
For messages sent by an Outlook Voice Access user, the language that's used for Voice Mail Preview is controlled by the voice mail administrator. Thus, the Voice Mail Preview text will be in the same language as the voice mail system. However, if a caller speaking a language that's not supported for Voice Mail Preview uses Outlook Voice Access to leave a message, no Voice Mail Preview text will be included with the message. To learn more about Outlook Voice Access, see Setting up Outlook Voice Access.
Does UM know when a voice mail preview is inaccurate?
The confidence level is determined for each voice mail preview included with a voice message. The voice mail system measures how well the sounds in the recording match the words, numbers, and phrases. If matches are found easily, the confidence level is high. A higher level of confidence is generally associated with a higher accuracy.
If the confidence level is determined to be lower than a certain value, the phrase Voice Mail Preview (confidence is low) is included above the Voice Mail Preview text. If the confidence level is low, it's likely that the Voice Mail Preview text will be inaccurate.
Unified Messaging uses Automatic Speech Recognition (ASR) to calculate its confidence in the preview, but it has no way to determine which words are wrong and which are correct.
Why is this feature called 'Voice Mail Preview'?
It's important to set users' expectations correctly. Voice Mail Preview doesn't necessarily produce text that's the same as what callers say in their voice messages. In fact, it's usually inaccurate in some way. To call it transcription would suggest a more perfect result than can generally be achieved. Preview suggests that the reader should be able to understand the gist of the voice content, which is closer to the real capability of the feature.
What makes the Voice Mail Preview text more or less accurate?
The accuracy of the Voice Mail Preview text depends by many factors and sometimes those factors can't be controlled. However, Voice Mail Preview text is likely to be more accurate when:
The caller leaves a simple voice message that doesn't include slang terms, technical jargon, or unusual words or phrases.
The caller uses a language that's easily recognized and translated by the voice mail system. Generally, voice messages left by callers who don't speak too quickly or too softly and who don't have strong accents will produce more accurate sentences and phrases.
The voice message is free of background noise, echo, and the audio doesn't drop out.
Which languages can be used with Voice Mail Preview?
Voice Mail Preview text is available in the following languages:
English (US) (en-US)
English (Canada) (en-CA)
French (France) (fr-FR)
Italian (it-IT)
Polish (pl-PL)
Portuguese (Portugal) (pt-PT)
Spanish (Spain) (es-ES)
If you have an on-premises or hybrid deployment of UM, you can download the UM language packs from the Microsoft Download Center.
If you have an on-premises or hybrid deployment, after you install a UM language pack, the dial plans and auto attendants can be configured to use the language you've chosen. For online customers, you don't have to install any UM language packs. Many companies have only one UM dial plan. UM will try to create a voice mail preview in the default dial plan language, but will only be successful if the default language supports Voice Mail Preview. A UM dial plan can only be configured to create voice mail previews in one language at a time.
To configure UM to provide voice mail previews in a language other than en-US, follow these steps:
Verify that Voice Mail Preview is supported in the language you want to use.
If you have an on-premises or hybrid deployment, download and install the appropriate UM language pack. Downloading and installing the language pack doesn't configure the dial plan default language.
Configure the dial plan with the language that will be used for Voice Mail Preview. For more information, see Set the default language on a dial plan.
How Voice Mail Preview displays text in the supported languages depends on the type of voice message that's sent. Dinosaur bookends. There are two types:
Voice messages that are recorded when a user doesn't answer their phone
For these messages, the language used for Voice Mail Preview is determined by the caller's spoken language and whether the language is supported. For example, if a caller leaves a voice message in Italian, the Voice Mail Preview text will appear in Italian if Italian has been configured on the dial plan. However, if a caller leaves a message in Japanese, no Voice Mail Preview text will be included with the message because Japanese isn't available.
Voice messages that are sent to by an Outlook Voice Access user
For messages sent by an Outlook Voice Access user, the language that's used for Voice Mail Preview is controlled by the voice mail administrator. Thus, the Voice Mail Preview text will be in the same language as the voice mail system. However, if a caller speaking a language that's not supported for Voice Mail Preview uses Outlook Voice Access to leave a message, no Voice Mail Preview text will be included with the message. To learn more about Outlook Voice Access, see Setting up Outlook Voice Access.
Does UM know when a voice mail preview is inaccurate?
The confidence level is determined for each voice mail preview included with a voice message. The voice mail system measures how well the sounds in the recording match the words, numbers, and phrases. If matches are found easily, the confidence level is high. A higher level of confidence is generally associated with a higher accuracy.
If the confidence level is determined to be lower than a certain value, the phrase Voice Mail Preview (confidence is low) is included above the Voice Mail Preview text. If the confidence level is low, it's likely that the Voice Mail Preview text will be inaccurate.
Unified Messaging uses Automatic Speech Recognition (ASR) to calculate its confidence in the preview, but it has no way to determine which words are wrong and which are correct.
However, UM does try to learn to improve accuracy of its voice mail previews. For example, it tries to match the caller's telephone number (if provided) with the user's personal Contacts and your organization's address book or contacts from social networks. If UM finds a match, it will include the name of the caller, along with its standard lists of names and words, when running ASR on the voice recording.
Can Voice Mail Preview be used if it isn't completely accurate?
Users may have a better experience with Voice Mail Preview if they don't try to read the preview too carefully, word by word. Instead, they should look for names, phone numbers, and phrases such as 'Call me back' or 'I need to talk' that may provide clues about the purpose of the call.
Voice Mail Preview isn't expected to dictate messages exactly, but it can help users answer questions such as the following:
Is this voice message related to my work?
Is this voice message important to me?
Did the caller leave a number? Is it different from any numbers that I may have listed for them?
Does the caller consider this voice message urgent?
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Should I step out of a meeting to call this person back?
I was expecting a call to confirm my request. Is this the confirmation call?
Can Voice Mail Preview be turned on or off?
Yes. If you've enabled Voice Mail Preview, users can turn it on or off using Outlook 2010 or a later version or Outlook on the web. However, the dial plan language must support Voice Mail Preview and the UM language pack for that language must be installed.
Although Voice Mail Preview settings are the same whether a user is using Outlook 2010 or a later version or Outlook on the web, they'll access them differently:
Outlook on the web
To access the Voice Mail Preview settings in Outlook on the web, users click Settings > phone > Voice mail. On the Voice mail page, the settings are available under voice mail preview.
By default, both Voice Mail Preview options are available when a user is enabled for Unified Messaging. If the UM dial plan is configured to use a UM language pack that supports Voice Mail Preview, Unified Messaging will create voice mail previews for users when:
A caller leaves a voice mail message because the user doesn't answer their phone.
A UM-enabled user signs in to Outlook Voice Access and records a voice message for one or more recipients.
When a caller leaves a voice message, and Include preview text with voice messages I receive is selected, Unified Messaging will create a voice mail preview in the email message, attach the audio file, and send it to the recipient's mailbox. You may want to disable this option if the language that's configured on the dial plan doesn't include Voice Mail Preview support and you don't want voice mail previews included in voice mail messages.
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When users sign in to Outlook Voice Access and they send a voice message to another user, they may want to clear the Include preview text with voice messages I send through Outlook Voice Access check box. For example, they might want to do this if they're sending voice messages in a language that Voice Mail Preview doesn't support or if they don't want to include the voice mail preview with the voice message because it's too long.
Microsoft Office 365 Transcription
Microsoft 365 is getting a handy new Word feature today: voice transcription. With this, you can either upload a recording to Word or record something new within the app itself and have Word automatically transcribe it for you. The implementation within Word sounds like it's fleshed out and quite capable, but there are some big restrictions you should be aware of before you dive feet first into the world of Microsoft 365 transcription.
In its announcement today, Microsoft painted a rather impressive picture of Word's new transcription capabilities. To start using it, all you need to do is click the 'Dictate' button, which is now a drop down menu. There'll you see the new Transcribe option, and once you select it, you'll be given the choice of either uploading a recording or recording something new.
Whichever you choose, Transcribe feature will be able to tell the difference between speakers and will identify them with timestamps throughout the transcription. When you've got the complete transcription, you can either play back the whole recording using your freshly-created text to follow along, or you can begin playback from one of those timestamps. You can also edit the transcript and then transfer either the whole thing or individual quotes into a Word doc.
With all that in mind, it sounds like an very capable transcription feature, where here's where we bump up against its limitations. Though Transcribe is available to all Microsoft 365 subscribers via Word for the web and is supported in either Microsoft Edge or Chrome (it's coming to Office Mobile by the end of the year), it only supports English for now and there's a five hour monthly limit for uploaded recordings. What's more, there's a file size limit of 200MB.
So, as neat at it is, it won't be long before those who have a ton of transcribing to do will begin bumping up against that five hour limit. Microsoft gives no indication of why that limit is in place, but we're guessing it has something to do with capacity on Microsoft's end.
Microsoft 365 Transcribe
In any case, in addition to this new transcription feature, Microsoft is also padding out Dictate with a voice commands feature today. When dictating something in Word, you can now issue voice commands like 'bold last sentence,' or tell it to insert symbols like the 'percent sign.' You can also pause dictation if you get interrupted or even add comments to another person's document using Dictate. A full list of voice commands for Dictate is available over on Microsoft's support site.
Update: Microsoft has updated the article announcing Transcribe to clarify the limitations of the feature. 'With Transcribe you are completely unlimited in how much you can record and transcribe within Word for the Web,' the article now says. 'Currently, there is a five hour limit per month for uploaded recordings and each uploaded recording is limited to 200mb.'
So, if you're planning to do a significant amount of transcription, just be sure to do most of your recording within Word, as there's no limit as far as that's concerned. Furthermore, Microsoft has clarified that while English is the only currently supported language, it is working on adding more languages in the future.
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